INTERNAL QUALITY ASSURANCE CELL

IQAC - 2017-18

GRIEVANCE REDRESSAL CELL

GRIEVANCE REDRESSAL CELL is constituted to look into the complaints of students and act upon them promptly. Grievance Redressal Cell attempts to maintain harmonious and unprejudiced atmosphere in the college. Educational institutions are instrumental in blossoming the talent of students and in inculcating a sense of responsibility, dedication and discipline in them. To ensure the same it is good to air the grievances of students and provide them conducive learning atmosphere. The Grievance Redressal Cell is crafted in the college to provide online platform to students where they are encouraged to express constructive suggestions and grievances.

COMPOSITION OF GRIEVANCE REDRESSAL CELL

The following staff members are incharge of the cell -

• Dr. Smita Sharma - Convener
• Dr. Gaurav Kumar - Member
• Dr. R. K. Sharma - Member
• Dr. Sant Lal Rawat - Member

Objectives of GRIEVANCE REDRESSAL CELL

1. To hear and settle grievances of those students who have been deprived of the services offered by the college for which he/she is entitled.
2. To make the institution student-friendly.
3. To ensure effective solution to the students' grievances and provide hasslefree and fair redressal of their problems.
4. To enlighten students about their duties and responsiblilities.

Procedure

Grievance Redressal Cell looks into the complaint lodged by the students and analysis the nature and pattern of complaint in a confidential manner. Grievances are forwarded to concerned functionaries/ authorities for immediate redressal. Prompt action are taken and matters are sorted out. The aggrieved student/students are informed about the measures taken.
Grievance Redressal Cell shall not entertain any complaint which is pending or filed before any judicial forum/court/tribunal.